Home

About Us

IT Services

Understanding IT

News & Events

Blog

Support

Contact Us

Blog
  • Register

Capstone Works Blog

Capstone Works, Inc. has been serving the Cedar Park area since 2001, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Remote Work - our new best friend

Well sometimes we need to re-think our best practices and COVID-19 has forced us all to explore new ways to work, communicate, and manage.  We've been a Microsoft partner and Microsoft Teams user for many years now, but I underestimated how Microsoft Teams would be used to manage and lead a remote workforce in this uncertain world.

As we moved to a 100% remote workforce on March 9th, we did so with full confidence in our Business Continuity Plan, being able to maintain 100% of our service delivery without needing our physical office space.  But even I'm surprised at how well the team can communicate and deliver services from their homes!  With a combination of VoIP telephone, Microsoft Teams, and a VPN to our network, each team member can continue to engage and resolve client issues!  This includes handling proactive maintenance and communicating with clients via email, company desk phone, AND video calls/meetings. We've fully serving every need our Client's have encountered while navigating this new and exciting (OK scary) business situation.

This transition has I'm sure raised several though questions for you and your staff as well. However, we've found that we need access to 6 things to seamlessly work "together" while apart.

  1. Well managed VoIP telephony - allowing for our phone tree to remain the same, outbound calls to come from our phone numbers, and provide a transparent Client experience.
  2. A secure team virtual meeting tool, like Microsoft Teams, allowing for chat, file-sharing, face-to-face meetings, and collaboration.
  3. Cloud services or VPN access to on-premise servers giving a remote work experience identical to being in the office.
  4. Regular team "huddles" (daily all-hands check-ins) to chat, maintain interpersonal connections, and define priorities for each day.
  5. Weekly public acknowledgment of individual contributions; we use a Microsoft Teams based peer review system and keep our eyes open for "great job" acknowledgments.
  6. Metrics and performance KPIs to keep individual performance and contribution visible.

Your list may vary, but in combination with our culture and tools, we've found remote work to be more productive, more organized, and nearly as interactive as in-person work.  Many of these success factors depended heavily on technology.  Each of our clients faced similar but unique challenges in adjusting to a full or part-time remote workforce. An existing relationship with a prepared, forward-thinking Managed IT Service firm helped them be nimble and quickly react to changing conditions with little to no impact on overall productivity in the face of perhaps the biggest threat to all businesses in our community in my lifetime.  I'm proud of the accomplishments of my team, and the positive impact we've each had in assisting our many clients in navigating these waters of transition.

0 Comments
Continue reading

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

File Folder Passwords today Productivity User Tips IT Support business Delightful IT support Remote Workers AWS Network Security hackers spam media accounts Disaster Planning Workplace Tips New Year Cloud services devices Break/fit IT Services Cloud Communications Apple Computer Innovation Ransomware Recovery Security Software Current Events Quick Tips Backup Server Business Continuity cybersecurity tools Marketing Passwords Common password content Business continuity Data Privacy Day Microsoft Teams comprehensive IT Best Practices Data Managed IT cloud Privacy Cloud computing Saving money Password Outsourced IT Hardware web application Windows Small Business SCAMS COVID-19 BDR smart devices cybersecurity Architect IT employees Email Health Malware Hosted Solutions business owners Content Filtering 365 features Servers AI Remote sports teams Internet EMR Compliance accounts need Mobile Office business continuity Workplace Strategy Tech Support Microsoft Saving Money IoT application employees download Disaster Recovery January 28 Managed Service Co-managed IT Microsoft Office 365 high-threat environment Communication phishing VoIP UPS Business Cybersecurity Shadow Cyberattack Social Media Data Recovery Tip of the Week Managed Services Vendor Two-Factor Authentication password protection HIPAA Broadband Efficiency Gadgets managed IT AutoCAD Workplace Strategies surge protection Engineering Microsoft Office Cloud Computing Remote Work right time Clutch Technology 2FA Users Network best practices

Latest News & Events

Capstone Works is proud to announce the launch of our new website at https://www.capstoneworks.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

Contact Us

Learn more about what Capstone Works can do for your business.

Call Us Today
Call us today
(512) 343-8891

715 Discovery Blvd
Suite 511

Cedar Park, Texas 78613