Well sometimes we need to re-think our best practices and COVID-19 has forced us all to explore new ways to work, communicate, and manage. We've been a Microsoft partner and Microsoft Teams user for many years now, but I underestimated how Microsoft Teams would be used to manage and lead a remote workforce in this uncertain world.
As we moved to a 100% remote workforce on March 9th, we did so with full confidence in our Business Continuity Plan, being able to maintain 100% of our service delivery without needing our physical office space. But even I'm surprised at how well the team can communicate and deliver services from their homes! With a combination of VoIP telephone, Microsoft Teams, and a VPN to our network, each team member can continue to engage and resolve client issues! This includes handling proactive maintenance and communicating with clients via email, company desk phone, AND video calls/meetings. We've fully serving every need our Client's have encountered while navigating this new and exciting (OK scary) business situation.
This transition has I'm sure raised several though questions for you and your staff as well. However, we've found that we need access to 6 things to seamlessly work "together" while apart.
Your list may vary, but in combination with our culture and tools, we've found remote work to be more productive, more organized, and nearly as interactive as in-person work. Many of these success factors depended heavily on technology. Each of our clients faced similar but unique challenges in adjusting to a full or part-time remote workforce. An existing relationship with a prepared, forward-thinking Managed IT Service firm helped them be nimble and quickly react to changing conditions with little to no impact on overall productivity in the face of perhaps the biggest threat to all businesses in our community in my lifetime. I'm proud of the accomplishments of my team, and the positive impact we've each had in assisting our many clients in navigating these waters of transition.
About the author
With over 33 years in technology, Chuck brings a unique perspective to adding value through technology to the SMB marketplace. Chuck's diverse experience in Marketing, Sales, Executive leadership and "boots-on-the-ground" technology implementations has allowed him to accumulate a wealth of solutions, tools and techniques that you can benefit from in your business.
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715 Discovery Blvd
Suite 511
Cedar Park, Texas 78613